Client Relations & Services

Cultivating valuable relationships

PEOPLE WHO LISTEN AND UNDERSTAND

Every client and prospective client of Cartier is cherished as a personal connection. Our colleagues in client relations have the insight to understand and analyze their needs and priorities. You can help us to anticipate and fulfill client desires at each stage of the customer journey. View our job offers and find out some of the typical skills we're looking for if you want to work in Client Relations & Services.

CRM Manager

Locally implements our CRM strategy, to increase client acquisition, satisfaction and loyalty, within an omni-channel environment.

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International Client Service Manager

Supports our strategy by providing insights regarding clients' purchasing behaviors throughout all channels and touchpoints.

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Client Service Coordinator

Guarantees excellent service levels in boutiques and participates in the global client satisfaction strategy in support of the Market CS Manager.

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International Client Insights Manager

Supports client relations and service through customer segmentation and profiling and provides insights into purchasing behaviors.

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INGENIOUS

Rather than replicating the work of others, you develop original ideas and find innovative ways to surprise and delight clients.

RESOURCEFUL

Making the most of every opportunity presented, you think practically and work efficiently to support our strategy.

DATA DRIVEN

Your analytical expertise means you can help to evolve our communications and ensure quality and results.

DIRECTOR CRM OPERATIONS & CLIENT INSIGHTS, NORTH AMERICA

JENNIFER SOVA - WORME

With a focus on client centricity, my role is to oversee the execution of CRM strategies, advance and promote client relationship programming to support client loyalty, acquisition, growth, and retention initiatives. Since CRM touches many different aspects of the business and partners with various teams both internally and externally - from Retail, Specialist, Media & Communications, Events to central HQ, it brings diversity, creative thinking, co-construction and partnerships on a daily basis. The most exciting aspect is the evolution of CRM as we know it today by pioneering innovative advancements and communications to enhance the client journey and experience. What I like best about my job is that I'm constantly learning - every day is a new day and with it brings new opportunities and beginnings.

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START YOUR JOURNEY

Cartier is a french luxury Maison within Richemont. Do you feel drawn to the world of Cartier? You can search our current openings to find roles within our Maison that match your unique attributes and skillsets. We wish you well with your search.